You can customize chat window design the way you want as it allows the whole spectrum of colours, size, positions, texts, avatars, signatures, chatbox types, animated bubbles. Even if the chat is offline there is the way for customer to leave you his / her name, email, phone number, etc to contact again. Supports automatic change of chat status that is very convenience for busy people and big companies.Let's imagine for a second that your customer is about to purchase a beautiful shirt online, and while he or she is still wondering if the shirt is as nice as it looks, a welcoming and smiling face pops up on the bottom of the page asking if the customer needs any assistance. If the client does oblige, his /her worries are immediately taken care of. Now that's the magic of the online chat. It gives the customer a great feeling of satisfaction. Live chat can be imagined as the addition of a digital equivalent of salesperson attending to the immediate needs of website visitors helping them in the end to have a good day. This usually makes a difference as your welcoming nature could swing doubtful or undecided customers your way or away from you. Live Chat chat makes it easy for you as a web owner to improve the lives of your customers faster. It prevents a backlog of delayed answers, angry customers, and lost opportunities. Why Live Chat is a Necessity on Your Website? In our current age, everyone wants everything instantly, hence the need to pay attention to the growing population of online customers and more customers want the live chat option than ever before. Other forms of communication like the use of e-mails, phones, etc are great, but takes more time to get a response. Calling a customer care support hotline offers a more instant approach, but then customers would still have to be on-hold most times. When a potential customer has a question or an existing customer needs something fixed, they can easily get in contact with your support staff without leaving your website or waiting. Now, I would like to depict the best live chat plugins to my opinions that performs good job and include a good set of necessary features. Chat – Live Chat, Support, Sales Chat - Live Chat, Support, Sales is a stunning multifunctional chat tool for customer support, compatible with the woo-commerce. Versions: Free/Pro Active Installs: +8000 Rating: 4.9/5 Support Team: yes Site: https://www.wp-chat.com This is the way admin area look like. In front of each website you can make settings that you need for that very website. You can chat in special chat room and view some data about customer. PRO allows much wider opportunities. You can customize chat window design the way you want as it allows the whole spectrum of colors, size, positions, texts, avatars, signatures, chatbox types, animated bubbles. Even if the chat is offline there is the way for customer to leave you his / her name, email, phone number, etc to contact again. Supports automatic change of chat status that is very convenience for busy people and big companies. All chat histories are saved in archives as well as customer can also get the copy of his chat history to the desired email. Message delivery is instant without delays, for sure depends on your internet connection. One more important things about this live chat is chat apps for Apple and Android smartphones to be aways in touch with clients. Summary: awesome plugin that even in free version offers enough features to chat instantly, pretty design, multilingual interface, easy and convenient independent chatroom. WP Live Chat Support WP-LiveChat - cute plugin for wordpress website with interesting style. Versions: Free / Pro Active installs: 30.000+ Rating: 4.5/5 Support Team: yes Click install and chat is on my site. Fast. This plugin does not require registration on third-party services and sites, all functionality will be in your wordpress admin panel. The way chatroom looks like: You can choose a place on the site where the chat will be displayed, you can select the color of the chat widget, chose from the already created color themes or create your own, set up introductory text, chose animation you want the chat window appear on the website. You can enable or disable chat on mobile devices, there is a feature of offline mode, when you are not in place, you will also be able to send messages. If you have missed chats there is not problem as they are recorded in database and you can view them. Summary: interesting chat-box style, nice idea of viewing missed and offline chats, but quite expensive paid version as for 1 domain, as well as limited free functions. free version allows only 1 agent. Zendesk Chat Zendesk Chat - is reliable and easily scalable online consultant. Versions: Lite / Basic / Pro Active installs: 90.000+ Rating: 4 /5 Support Team: yes, 24/5 Easy to install on wordpress without any code or whatever. There is a convenient offline mode, personal greetings for visitors, automatic translation of the chat into the desired language, powerful chat templates. The PRO trial period is given for 14 days to try all possible features, and after that they will be limited according to each tariff. There are three basic tariffs: lite, basic and advanced. Tariff Lite (free) includes the ability to work only one operator, one chat at a time. The history is stored for 14 days. In the base rate there are no restrictions on the number of chats, you can already customize your widget. It's great for small teams. Advanced is more suitable for large companies - it can create an unlimited number of departments, there are weekly analytical reports. The cost of a basic and advanced tariff is calculated based on the number of operators that will operate on the network. As you can see all settings you can do in a convenient personal cabinet in the form of a web application. Also you can work with visitors of your site through the application for Android and iPhone. Live Chat by Formilla – Real-time Chat Plugin Live Chat by Formilla - is a nice chat service to communicate in real-time from pc or mobile. Versions: Free / Premium / Premium Plus Active installs: 9.000+ Rating: 5/5 Support Team: yes Formilla allows your support agents to communicate with multiple clients at the same time, through stunning applications for iOS, Android, and PC. It provides features that can track visitor activity, offline status (along with user messages, mail forms, visitor statistics), chat queue management, auto-response, select colors to design chatbox, using images as agent avatar, etc. As for me the installation process was not so nice and easy, requiring to copy and paste Code ID. Summary: cute chat service, seemed to be a little bit complicated, last updates was 7 month ago that is an a close to call for me. Also was impressed with costs that are only for one agent. The more agents the higher price. Tawk.to Live Chat Tawk.to Live Chat is a well-designed free chat service for real-time chat and visitor monitoring. Versions: Free Active installs: 80.000+ Rating: 5/5 Support Team: yes This is a positive chat plugin that allows to carry on unlimited chats and agents, provides free mobile apps for Apple and Android to communicate with guests even on the go. What is nice about this plugin is that it is easy to install, easy to customize chat widget using various colors from its own dashboard. I told it is positive as it allows to use emoji and attach files during the chat. It is awesome to track visitors, check missed and offline messages, even evaluate user satisfaction. You can create triggers and send to the visitor to attract attention after he/she spends some time on the website. If you have any spaming user or someone who annoys you, you can simply ban him/her. You can manage all settings and chats from special dashboard app at https://dashboard.tawk.to/ Summary: positive chat plugin to talk and monitor website visitors for free. Wise Chat Wise Chat is smart tool to support website visitors in real-time. Versions: Demo / Paid Active installs: 10.000+ Rating: 4,5/5 Support Team: yes Well, one more chat service with positive appearance. However, this chat service offers demo service that is does not let to know the chat as I wished. All features are available in PRO license that is given for one domain and includes the following options: use of avatars, BuddyPress integration, themes, emoji, private messages, multi-site support, automatically bans users who use offensive words, all chats are archived. It also allows to attach files and images. Looks pretty good for personal usage. Summary: looks more like awesome chat for chat with friends, last update was 4 months ago. Live Chat WP live chat software for WordPress Live Chat - WP live chat software for WordPress is an easy to install and customize live chat plugin to communicate with website guest, as well as to create and manage ticket system. Versions: Free / Paid Active installs: 10.000+ Rating: 5/5 Support Team: yes You can sign in you live chat app or install desktop app to chat with customers. This Live Chat allows to choose desired chatbox design from its templates and select colors, create some kind of texts to engage customers, setup chatbox automatic pop-up. You can install chat mobile application to chat with visitors, view some analytics about them, add agents. Summary: nice ready chatbox templates, good idea to show analytics, could be nice if you need ticket system for your tech support.
Wrapping up: Live Chat is an amazing way to support customers, influence their decisions as for purchase, thus increasing sales. Live Chat is an essential software for any business and online stores to increase sales, convert visitors into regular customers, perform more successful sales.
0 Comments
![]() Nowadays, bigger part of online-shops try to improve the cooperation with their customers at every possible way in order to be convenient for them. Every element starting from site design ending with the quality of the published goods or services should be developed at the highest level. However, it should be noted that there are accessories and applications that can help you to become much closer to your clients and their wishes through the webshop. Interested HOW? Such systems include live chats that play advisory, supportive, and profitable role on a website. In todays article I am sharing with you HOT TOP 10 of FPEE Live Chat plugins for WordPress. What Does Live Chat Constitute? Online chat / Live chat is a special app that enables communication with website customers in real-time. This can be also stated as a service, with the help of which the consultants can give advice to the clients on some questions, navigate around the website and production, solve problems a client faces or to describe company’s sphere of duties in more details as well as sell goods via chatbox, thus making it in real-time to ensure the client with the successful deal that increases customer loyalty to your webshop. Contrary to what many webmasters think, consulting online expert appears to be the influential resource element, in particular if this is a subject of rendering services halls or Internet based retailers. Users always have some questions and want to receive answers to them as fast as possible. Not all of them send emails to technical support as they are sure that the response won’t come at once. In this very cases the key role can be played by live help chat that allows to consult a consumer immediately. Online Chat as a Part of SEO Optimization Every tool you use on a site shouldn’t be needless, it must work on the common success of your project in the Internet. Considering this, let us point to the advantages of having Live help service. First of all, sites that contains online chat can increase returns of visitors and in parallel it attracts the targeted traffic. That is estimated as an attribute of visitors allegiance, in addition it increases behavioral characteristics of a site, which in their turn lead to promotion in search results. Secondly, increase of residence time on a site. If a person stays for a long time at a site actively interacting with its services by transiting its pages and getting information with the help of chat, in that case search algorithm will register this data and it will influence the web ranking positively. In the third place is visit depth. It raises on the account of advices of the consulting expert and redirection of visitants to the site pages required by them. That also affects the quality rating. Fourthly, live chat assistance can help you to increase traffic on long-tail queries by making a list of often asked questions from conversation history. As the result, presence of effective system of live help on a site brings not only the raise of conversions and sales, but also contributes to a site ranging by commercial themes. It also increases total rating owing to positive influence on the quality indicators. How to Get Maximum From Website Chat? 1. Avoid obtrusiveness . Number of chat invitations must not be huge! If a person sees the po-pup chat-window after 5 seconds of entrance to the site, it is more likely that he will be irritated and simply leave your site! 2. Chat design is truly important. Chat box won’t provoke rejection, if it is done with absence of needless elements and does not come out of the site conception. 3. Robots shall not pass! Think twice before setting a chat robot instead of a person. Because if you have thousands of visitors per day with at least 5 typical questions – it will be appropriate to have auto-informer. If that is not your situation, then it will be better to have a chat consultant who is well informed and interested in the success of a project. 4. Always have available consultants. It’s of your first concern that live help is available, otherwise there is no point in using it. Schedule chat operators in a way, when even one of them can manage the communication. If you run your site alone – use a smartphone for Android or IOS, Chrome/Chromium/Firefox online chat extension or other device to be always in touch with your clients. 5. Determine the purpose of having live chat on your site. Online assistance – is not a magic pill, it is a tool that requires proper usage: you need to settle invitations, teach operators, work out the motivation and communication scripts. The constant analysis should be involved – what scheme, button color or its location cause the best result. SEE MORE ABOUT HOT TOP LIVE CHAT TOOLS |